Billing and Refunds

1. Scope

This policy describes the billing, cancellation and refund conditions for Simple Restaurant services, provided by Isa Pankei Group, SRL through its Simple Solutions division. It applies to the relationship between us and the business customer.

2. Plans and billing

• Plans, prices and included features are agreed in writing at signup.
• Billing is in advance, on the agreed cycle (monthly or annual).
• Prices are stated in the currency indicated in the proposal and include or exclude taxes as specified on the invoice.
• Implementation, migration or custom development services are billed separately.

3. Third-party costs

WhatsApp Business conversation rates are set by Meta and vary by country and message category. These costs are passed through to the business and itemized on the invoice. Payment processor fees are likewise the business's responsibility.

4. Renewal and cancellation

• Subscriptions renew automatically for the same period unless notified otherwise.
• You may cancel at any time with at least 15 days' notice before the current cycle closes.
• After cancellation the service stays active until the end of the period already paid.
• For the following 30 days you may request an export of your data.

5. Refunds

We assess refund requests case by case, under the following criteria:

6. How to request a refund

1. Write to hola@waffledo.com with the subject "Simple Restaurant refund".
2. State the business name, the invoice number and the reason for the request.
3. We acknowledge within 2 business days and respond within 10 business days.
4. Approved refunds are credited to the original payment method, within up to 15 business days depending on the processor.

7. Non-payment

If an invoice remains unpaid, we notify the business and may suspend portal access and message sending until the balance is settled. Data is retained during the suspension period and deleted per our retention policy if the contract ends.

8. Price changes

We may adjust prices with at least 30 days' notice before the start of the next cycle. If you do not accept the new price, you may cancel before it takes effect without penalty.