Data Deletion

Your right to data deletion

You may ask Isa Pankei Group, SRL, through its Simple Solutions division, to delete the personal information associated with Simple Restaurant at any time. This page explains how to do it, what we delete and how long it takes.

Method 1: revoke access from Meta

If you connected your account using Facebook Login for Business, you can withdraw the authorization directly from Facebook:

1. Go to Settings & privacy → Settings.
2. Open Apps and websites.
3. Select Simple Restaurant and click Remove.

Meta notifies us automatically through our deauthorization callback. On receiving the notice we revoke the access tokens and begin deleting the data linked to that connection.

Method 2: direct request by email

1. Write from the email associated with your account to hola@waffledo.com.
2. Use the subject "Simple Restaurant data deletion".
3. State the business name and the account email. Do not send passwords, tokens or secrets.
4. We will acknowledge receipt and verify your authority over the business.
5. When the process completes we send you a written confirmation.

Method 3: phone or WhatsApp

Call or message 1 809-752-0045 and say you want to request data deletion. We will ask for information to verify your identity and then confirm the request in writing. Available during the support hours listed at the bottom of this page.

What we delete

• Profile and account: name, email, phone, role and business memberships.
• Connection credentials: WhatsApp Business tokens and associated identifiers.
• Conversations and orders: messages, attachments, items and statuses.
• Loyalty programs: recorded points, visits and rewards.
• Configuration: templates, automations and business settings.

What we must retain

We may keep a minimal set of data where there is a legal basis to do so:

• Tax and accounting records: billing documents, for the period required by Dominican regulation.
• Security and fraud prevention: audit logs needed to investigate abuse.
• Legal disputes: information linked to ongoing claims.

Retained data is anonymized wherever possible and kept only for the legally required period.

Timeline

If you are a restaurant's customer

When you message a restaurant that uses Simple Restaurant on WhatsApp, that business is the controller of your data and we act as its processor. Send your request to the restaurant first. If you write to us directly, we will forward the request to the relevant business and let you know.